7gane FAQ —
Your Questions, Answered

The minimum age to register and play on 7gane is 21 years old. This is in line with Philippine regulations governing online casino-style gaming. Age verification may be required at any point during your account lifecycle — particularly before your first withdrawal. Players found to be under 21 will have their accounts suspended and any winnings forfeited. Please play responsibly and only if you meet the age requirement.

No. Each player is permitted only one 7gane account. Creating multiple accounts — whether under the same name or different names — is a violation of the 7gane Terms & Conditions and may result in permanent account suspension and forfeiture of balances. If you've forgotten your login details, use the password reset function on the login page or contact support for assistance.

Go to the 7gane login page and click "Forgot Password." Enter your registered email address or mobile number and you'll receive a reset link or OTP. Follow the instructions to set a new password. If you no longer have access to your registered email or phone number, contact 7gane support via live chat and our team will guide you through a secure identity verification process to recover your account.

Basic account verification happens automatically during registration via OTP. For full KYC (Know Your Customer) verification — required before larger withdrawals — you'll need to submit a valid government-issued ID (SSS, PhilHealth, UMID, passport, or driver's license) and a selfie holding the ID. Documents can be uploaded directly from your account settings. Verification is typically completed within 24 hours on business days. Verified accounts enjoy higher withdrawal limits and faster processing times on 7gane.

7gane accepts the following payment methods for Filipino players:

• GCash — instant deposits and withdrawals
• PayMaya (Maya) — instant deposits and withdrawals
• BDO Online Banking — 1–3 business days for withdrawals
• BPI Online Banking — 1–3 business days for withdrawals
• Metrobank Online Banking — 1–3 business days for withdrawals

All transactions are processed in Philippine Peso (₱). No cryptocurrency or foreign currency deposits are currently accepted on 7gane.

The minimum deposit on 7gane is ₱100 for GCash and PayMaya. For bank transfers via BDO, BPI, and Metrobank, the minimum deposit is ₱500. There is no maximum deposit limit for standard accounts, though high-volume deposits may trigger an additional verification step for security purposes. All deposits are credited to your 7gane balance in Philippine Peso.

Withdrawal processing times on 7gane depend on your chosen method:

• GCash / PayMaya — typically within 15–30 minutes during business hours (8AM–10PM)
• BDO / BPI / Metrobank — 1 to 3 business days

Withdrawals submitted outside business hours are queued and processed the following morning. First-time withdrawals may take slightly longer due to the KYC verification step. The minimum withdrawal amount is ₱200 for e-wallets and ₱500 for bank transfers.

7gane does not charge any platform fees for standard deposits or withdrawals. However, your bank or e-wallet provider (GCash, BDO, BPI, etc.) may apply their own transaction fees depending on your account type and the transaction amount. We recommend checking your GCash or bank app for any applicable service charges before initiating a transfer. 7gane has no control over third-party payment provider fees.

If your deposit hasn't reflected in your 7gane balance within 15 minutes for GCash/PayMaya or 1 business day for bank transfers, please contact 7gane support via live chat. Have the following ready: your transaction reference number, the amount sent, the date and time of the transaction, and a screenshot of the successful payment confirmation from your GCash or banking app. Our payment team will trace the transaction and credit your account manually if confirmed.

The current 7gane game library includes:

• Lucky Dice — live dealer dice game
• 1001 Nights — Arabian-themed slot with free spins and jackpot
• Crazy 777 — classic 3-reel retro slot
• Mermaid Fishing — multiplayer underwater fishing arcade
• Fisher Game — strategic fishing arcade with golden fish events

New games are added to the 7gane platform regularly. Visit the Game page for the latest catalog.

Yes. All 7gane RNG-based games (slots, dice) use a certified Random Number Generator that produces statistically random outcomes independent of previous results. Live dealer games like Lucky Dice use real physical equipment operated by human dealers and streamed in real time — there is no pre-recorded footage or algorithmic manipulation. Published RTP (Return to Player) figures are independently verified. 7gane is committed to transparent and fair gaming for all Filipino players.

Absolutely. All 7gane games are fully optimized for mobile play. You can play directly through your mobile browser (Chrome, Safari) without downloading anything, or download the dedicated 7gane app for a faster, smoother experience. The app is available for both Android and iOS and includes touch-optimized controls for all games, including the fishing arcade titles. 7gane games are tested on Philippine mobile networks (Smart, Globe, DITO) to ensure stable performance even on 4G connections.

Minimum bets vary by game on 7gane:

• Mermaid Fishing / Fisher Game — from ₱1 per shot
• Crazy 777 / 1001 Nights — from ₱5 per spin
• Lucky Dice — from ₱10 per round

These low minimums make 7gane accessible to casual players across the Philippines who want to enjoy the games without committing large amounts. Maximum bet limits also apply per game and are displayed in the game interface before you start playing.

Yes, 7gane offers welcome promotions for newly registered players. The specific bonus terms — including the bonus amount, minimum deposit requirement, and wagering conditions — are displayed on the promotions section after you log in. Bonuses are subject to change, so always check the current offer in your account dashboard. New players in the Philippines are encouraged to read the full bonus terms before opting in to understand the wagering requirements.

Wagering requirements (also called rollover or playthrough requirements) specify how many times you need to bet a bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 10x wagering requirement means you need to place a total of ₱5,000 in bets before the bonus converts to withdrawable funds. On 7gane, wagering requirements and eligible games are clearly stated in each promotion's terms. If you have questions about a specific bonus, contact 7gane support for clarification.

Most 7gane bonuses are credited automatically when you meet the qualifying conditions (e.g., making a minimum deposit). For promotions that require a bonus code, there will be a designated field during the deposit process or in the promotions section of your account. Enter the code exactly as provided — codes are case-sensitive. If a bonus hasn't been credited after meeting the conditions, contact 7gane support with your deposit reference and the promotion name.

Yes. 7gane uses SSL encryption on all pages and transactions to protect your data in transit. Personal information is stored securely and is never sold to third parties. Payment details are handled through secure, tokenized payment gateways — 7gane does not store your full GCash PIN, bank account passwords, or card numbers. For full details on how your data is collected and used, please read our Privacy Policy.

7gane provides a full suite of responsible gaming tools accessible from your account settings:

• Deposit limits — set daily, weekly, or monthly caps
• Session time reminders — get notified when you've been playing for a set duration
• Loss limits — restrict how much you can lose in a given period
• Cool-off periods — take a break from 24 hours up to 30 days
• Self-exclusion — permanently close your account if needed

Visit our Responsible Gaming page for full details. Remember: gambling should always be entertainment, not a source of income. Play within your means and only if you're 21+.

If you wish to self-exclude from 7gane, go to Account Settings and select the Self-Exclusion option, or contact support directly via live chat. Self-exclusion can be set for a defined period (30, 60, 90 days) or permanently. During a self-exclusion period, you will not be able to log in, deposit, or receive promotional communications from 7gane. Permanent self-exclusion cannot be reversed. We take this seriously and process all self-exclusion requests immediately. For additional support, please visit our Responsible Gaming page.

7gane takes all player complaints seriously. To file a complaint, contact our support team via live chat or email with a detailed description of the issue, relevant dates, transaction references, and any supporting screenshots. Our team will acknowledge your complaint within one hour and provide a resolution within 5 business days for complex cases. If you are not satisfied with the resolution, you may escalate the matter through the appropriate regulatory channels in the Philippines. All complaints are logged and reviewed to improve the 7gane platform.